Client Relationship Partner - London

BCT Resourcing
London, London
15 Sep 2017
13 Oct 2017
Contract Type
Full Time
Job Title: Client Relationship Partner
Location: London

Purpose of the role

To manage an existing portfolio of established clients operating in the international insurance and reinsurance markets. Identify, develop and coordinate business development strategies to:

* improve financial performance across the portfolio
* strengthen client relationships and improve the client experience
* identify cross-selling and growth opportunities
* ensure that client delivers above and beyond the agreed service levels.

Job description

* Manage a portfolio of circa 10-15 clients. Understand each client's perception, where improvements can be made and ensure the consultants on each account are working in the way that each client wants to engage with us
* Understand existing clients from a qualitative and quantitative perspective - spend (perm/contract/total), volume, time-to-hire, performance ratios, strength of relationships, rules of engagement, disciplines currently recruited to, etc to understand how our performance has tracked over the past 12 months
* Identify growth opportunities in new clients, new disciplines and new geographic regions through working with Consultants/Managers and their clients.
* Drive client networking and entertainment events between HR / Line Management & teams
* Manage, coordinate, give written content to and review all PSL tenders, advising on relevant marketing material, driving new testimonials, etc
* Act as the client liaison for dispute resolution and complaints
* Based on feedback from clients and performance of consultants on the account, feedback to the business on development areas (L&D, Business Intelligence, Marketing, Resourcing, etc)

Who we are looking for:

* An existing Client Account Manager OR an experienced in-house or agency recruiter/sales manager with an exceptional track record of client relationship management looking for a move into a qualitative client relations role
* A natural relationship builder/sales person with the ability to pitch to a wide variety of audiences, including but not limited to line management (up to C-Suite), HR, recruitment outsource providers and procurement
* A proactive self-starter and multi-tasker
* A confident, bright, innovative and resilient individual
* Exceptional organisational skills
* Strong commercial acumen
* Excellent communication skills, impressive influence and demonstrate the ability to build long term business relationships.
* You must be able to display a track record of high achievement either in or out of work.

To be successful in this role, you will

* Be a goal orientated individual
* Have the initiative to spot and capitalise on opportunities to up-sell and cross-sell
* Be a team player and yet capable of operating autonomously
* Demonstrate a high level of verbal communication skills
* Have a confident approach
* An innate desire to be successful and a willingness to make the commitment that this role requires as well as the resilience to deal with the inevitable challenges that client relationship management brings
* A track record of high achievement in previous roles


We work hard but know how to enjoy ourselves at the same time. As well as a salary and bonus scheme we offer employees:

* Excellent Social Calendar - including High achiever incentives; Group Summer and Xmas Parties; Friday drinks every week; Frequent team nights out and events
* Health & Wellbeing Initiatives - Extended lunch breaks for gym-goers; Fresh Fruit delivered daily
* Private Healthcare Insurance provided by BUPA
* Generous holiday entitlement - including Christmas shut-down not requiring annual leave
* Other benefits - including Cycle-to-work scheme, Childcare Vouchers
* Pension Contribution which is matched up 4.5%

Keywords:sales, account manger, client relations

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