Operations Manager - City of London

BCT Resourcing
London, London
£75,000 - £105,000 per annum
05 Sep 2017
03 Oct 2017
Contract Type
Full Time
Job Title: Operations Manager - Reports to Head of Operations
Location: Central London
Salary:£75000 - £105000 per annum

To actively manage the day to day running and development of the UK & Europe operations function. This role is part of the Operation Management Team including Change and Underwriting Operations.

Main Responsibilities:

* Be responsible for the delivery of the services to underwriting teams and the wider business to within agreed levels for both timeliness and quality
* To develop, manage, lead and promote the Operations Services teams in delivery of a high quality portfolio of services including
* Premium and claim transaction management
* Policy data entry and endorsement
* Inward premium credit control
* Schedule receipt
* Written income management
* Broking services
* Bordereaux issuance
* Overrider commission collection
* KPI and report production
* Lead, develop, support and manage the development of these services to support the company strategic objectives
* Be responsible for ensuring highest quality data is provided to the business by the services being managed and that data issues are promptly escalated and resolved.
* Be responsible for coordinating activities between the underwriting teams, underwriting support teams and third parties to provide an effective and high quality service
* Monitor and plan for resource capacity needs of services under responsibility
* Be responsible for the design and delivery of a KPI framework to provide information for the group's operating functions
* Be responsible for regular and on-going review of the operations processes to ensure on-going improvements in efficiency
* Ensure that for the relevant areas of responsibility the business is managed within regulatory guidelines and internal compliance and quality standards
* Ensure there are adequate controls and written procedures in place so that the activities are conducted in accordance with internal, legal and regulatory requirements
* Plan and monitor capacity requirements for all responsible functions to ensure that appropriate resource levels are available in advance as required
* Work closely with the Head of Operations in development and regular review of budgets for the Group
* Directly manage and be responsible for the Underwriting Services and Underwriting Technical Services team members
* Directly manage and be responsible for the Management Services function
* Work closely with Business Systems Manager to ensure effective coordination across all operations functions
* Responsible for all designated outsourced
* Work with the Head of Operations on outsource contracts as required
* Stands in for the Head of Operations as required


Required Experience, Skills and Behaviours

* Demonstrated people management and leadership skills
* Proven understanding of insurance operations and their role in the wider business functions
* Extensive understanding of London and International insurance/reinsurance market
* Advanced knowledge of Excel, Word, PowerPoint etc.
* Proven IT skills with business application systems and ability to pick up new systems quickly
* Forward thinker and planner
* Active problem solver
* A pro-active common sense approach
* Adapts and responds well to change
* Able to perform effectively to tight deadlines with good personal organisation and time management skills
* Communicates effectively and assertively
* Excellent influencing skills
* Ability to work independently