Office Administrator / Job Dispatcher
Job Title: Office Administrator / Job Dispatcher This 24/7 emergency plumbing and drainage company require office based staff to support their planned growth. In order to keep their plumbing & drainage engineers working, they need a dedicated office based professional to work within their Loughton office. You will provide customer service support for all customers and engineers, main duties will include answering customer enquiries, dealing with job bookings and allocating jobs to engineers. You will also provide administrative support and manage all engineers' diaries. Hours: Monday to Friday - 09.00 to 18.00 One week per month you will be required to start 12.00 to 21.00 One weekend per month will be required, you will then be entitled to two days of in lieu. This will entail taking the office mobile and laptop home and answering to any out of hour's calls and dispatching any emergency jobs to the engineer on call and updating the database as and when they come in. Responsibilities: - Answer incoming calls - Answer all emails or pass to relevant member of staff - Assist customers with their enquiries - Update changes and status of each customer job on their database - Call clients with updates and to get uplift when required - Provide a high level of customer service - Book and allocate jobs to for the engineers - Liaise with engineers - Other reasonable duties as and when required Essential Requirements: - Excellent communication skills - Must be able to work under pressure - Stable career history - Good telephone manner - Able to act professionally at all times - Maintain strict confidentiality - Must be computer literate - Ability to work on your own initiative - Excellent references In return for your skills and experience, you will receive: - Competitive salary - 20 days Annual Leave - Paid overtime available - Free parking facilities - Free subscription to company Perkbox with free personal mobile phone insurance, personal breakdown cover and lots more offers. Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.