Multinational Client Manager

Recruiter
QBE
Location
Chelmsford
Salary
Competitive
Posted
25 Aug 2017
Expires
22 Sep 2017
Contract Type
Permanent
Manage a team of Case Handlers to deliver Multinational servicing; to effectively co-ordinate multinational programmes through the full lifecycle (policy administration, claims, risk engineering, and cashflow management) working with producing underwriting teams and Global Network offices.
Role:
Multinational Client Centre Client Manager

Location:
Chelmsford

Term:
Permanent

The Multinational Client Centre in Chelmsford has an excellent opportunity for a Multinational Client Centre Client Manager reporting to the Multinational Client Centre Hub Manager.

This is a key role to the European Operations (EO) business where you will manage a team of Case Handlers in the Multinational Client Centre (MCC) Operations team to deliver Multinational servicing; to effectively co-ordinate multinational programmes through the full lifecycle (policy administration, claims, risk engineering, and cashflow management) working with producing underwriting teams and Global Network offices.

Your responsibilities will include:
  • Awareness of Multinational's global business plan (and where necessary, other QBE divisions Contribution to Multinational business plan results as required.)
  • Co-ordinate and support all aspects of account servicing from account creation to cash management to provide Multinational servicing
  • Undertake activities in accordance with all agreed controls, standards and procedures to ensure appropriate activities are completed on time and to required standards.
  • Give guidance on compliance, regulatory and tax to ensure QBE is compliant
  • Work closely with Underwriters and Brokers to create a single point of contact for Multinational Client Centre (MCC) servicing
  • Act as a facilitator and co-ordinator
  • Track and manage servicing levels in line with performance standards
  • Manage a team of Case Handlers to ensure day to day service delivery
  • Provide training and advice to Case Handlers to increase capability and knowledge within the team
  • Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales


Knowledge and Experience:
  • Insurance background in an underwriting environment with technical Multinational insurance experience
  • Strong operational and service background
  • Experience of managing teams to tight service levels in complex environments (preferred)
  • Experience of working in a global environment with diverse cultural demands
  • Experience of working to processes and making process improvements


Technical skills:
  • Ability to manage a team creating a flexible, creative, problem-solving environment
  • Relationship Management skills - ability to build productive internal and external relationships
  • Excellent verbal and written communication skills
  • Influencing and networking skills
  • Analytical and research skills
  • Report writing skills


Number of Openings:
1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.