Retail Manager

Aramark Northern Europe
20000.00 - 22000.00 GBP Annual
20 Jul 2017
17 Aug 2017
Contract Type
Retail Manager

GBP20-22,000 | Romford | Permanent

Aramark Food Services is currently recruiting for a Retail Manager to join our team in Romford. The successful candidate will work in our Insomnia Coffee team, the Insomnia Coffee Company is Ireland's leading independent premium coffee and sandwich caf?? chain and currently operates in excess of 140 outlets across Ireland and the UK; with a combination of directly owned and partnerships with retailers.

Insomnia is proud to be Irish as well as the 6th fastest growing coffee chain and 15th largest coffee company in Europe, which allow us to create an opportunity for both our customers to be able to enjoy the great range of Insomnia products, and create job opportunities.

We are delighted to confirm that we will be looking for a new team to open and run a new store in Romford scheduled to commence in September.

Job Summary:

The store manager is responsible for leading all team members in the efficient and profitable operation of an Insomnia Coffee Company store. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Philosophy and company procedures.

Store Operations:

- Develops and executes sales and profit plans that are in-line with budgetary goals.
- Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labour, supplies and expenses.
- Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labour costs.
- Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Head Office as necessary.
- Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
- Maintains a clean well-merchandised store, following visual presentation plans and standards.
- Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
- Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.


- Is the Role Model for outstanding service and "owner" of the service initiative at his/her store
- Pro-active in solving customer problems and satisfying customers in various situations
- Ensures that all team members are committed to delivering our Philosophy
- Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
- Consistently monitors, coaches and encourages team members to meet the Company's service standards
- Assesses and provides adequate staffing to provide efficient and friendly, superior service
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.


- Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
- Ensures that all Company food offerings maintain the highest quality.
- Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, cold blended drinks, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavour and blends.

Training & Development:

- Provides on-going training and development to all team members in the areas of operating standards, customer service and product knowledge.
- Demonstrates the ability to lead, effectively communicate at all times and encourages team spirit by fostering a work environment where team members input is encouraged and valued
- Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently
- Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
- Coaches and counsels team members for improved performance, documenting developmental plans as necessary


- Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook
- Must be able to work overtime, including weekends, evenings and special events as needed
- Well-organized, detail-oriented and able to multi-task
- Must have effective problem solving/decision making abilities
- This position will require frequent standing and use of hands and arms.
- Must be able to lift up to 30lbs and frequently bend and twist from the waist.
- Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms
- Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
- Must have excellent verbal and written English communication skills

The ideal candidate must have a previous experience in managing a team in a fast-paced environment; coffee experience is a distinct advantage. You have to be fully flexible to work all shift to support the opening of a new coffee shop and as well as managing business levels during Holiday periods, BH weekends, etc.

Ref no: 329046-REQ012490

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